Q1: Why hasn't the balance in my futures account increased after depositing? Where did the funds go?
After depositing, the funds will be transferred to the dedicated account for Trial Voucher trading. Before trading, please switch to Trial Voucher trading mode to view the deposited funds in your account.
Q2: Can Trial Vouchers be withdrawn?
No. Trial Vouchers can only be used for USDT perpetual contract trading and cannot be transferred or withdrawn.
Q3: If there is insufficient margin to open a position, can I transfer personal funds to Trial Voucher mode?
No. Trial Voucher accounts do not support fund transfers with other accounts. Only Trial Vouchers can be used for trading and fee deductions.
Q4: Why am I prompted that the deposit failed?
Below are possible reasons for deposit failure and their solutions:
Scenario 1: The Trial Voucher account still has a balance, and stacking deposits is not allowed.
Solution: If you want to deposit another Trial Voucher, you need to destroy the currently active Trial Voucher first. Please note that destroyed Trial Vouchers cannot be refunded. Proceed with caution.
Scenario 2: The Trial Voucher account balance is 0, but the validity period has not ended . There are still open positions, making further deposits impossible.
Solution: You can manually close positions to ensure no open positions remain, then destroy the currently active Trial Voucher. Please note that destroyed Trial Vouchers cannot be refunded. Proceed with caution.
Scenario 3: The Trial Voucher funds are depleted, the countdown has ended, but there are still positions being liquidated.
Solution: Liquidated positions are usually processed quickly. If your account remains in liquidation for an extended period, please contact customer support for assistance.
Q5: Which markets are supported in Trial Voucher trading mode?
High-volume markets, such as the top 20 contract markets by 24-hour trading volume, are supported.
If the above scenarios and solutions do not resolve your issue, please contact customer support for assistance.
The final interpretation of this product belongs to DeeBit Exchange.
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