What to do if you don't receive the verification code?

1.Verify device signal reception status (try switching between cellular/Wi-Fi)

2.Perform device reboot if continuous operation exceeds 72 hours

3.Dual-SIM users should test reception by switching SIM slots

4.Clear SMS inbox (recommended to maintain >20% free space)

5.Check third-party security apps for SMS filtering settings

6.Query "Real-time SMS Delivery Logs" through carrier's portal for verification

7.Request voice verification code delivery after 60-second cooldown

8.If "SMS Delivery Failed" occurs, retry after 2-hour interval

9.If this doesn't work after you try it, you can contact customer service at the Help Center's online customer service.

 

Special Notice:

Number portability users may experience MVNO routing anomalies. Please provide NP migration records to CS team

1.Check "Spam Folder" & custom filter rules to restore misclassified emails

2.Maintain email storage usage below 90% capacity

3.If "Verification Code Delivery Failed" occurs, retry after 1-hour interval

4.If this doesn't work after you try it, you can contact customer service at the Help Center's online customer service.