Why Hasn’t My Deposit Been Credited?

Blockchain asset transfers involve three stages: sender’s disbursement → block confirmation → crediting to DeeBit.

 

Even if the withdrawal platform shows the status as "Completed" or "Successful," this only means that the transfer has been successfully sent from that platform into the blockchain; it does not guarantee that the funds have been credited on the receiving platform. Depending on the blockchain, each transfer requires a certain amount of time for confirmation and transmission to the receiving platform, and the number of confirmations required may vary. For example:

(1) Depositing BTC requires 2 block confirmations before the funds are credited.

(2) After funds are credited, all assets in the account will be temporarily frozen; once 2 block confirmations are reached, withdrawals can then be made.

 

Occasionally, due to heavy transfer volume, blocks may become congested, affecting the transfer speed. You can use the transaction hash to check the transfer status on the blockchain.

 

If your deposit funds have not been credited, please verify as follows:

(1) Waiting for Block Confirmations: If the blockchain shows "unconfirmed" or the number of confirmations is below the required threshold for DeeBit, please wait patiently. DeeBit will only credit your funds once the blockchain confirmation is complete.

 

(3) Blockchain Shows Confirmed, but the Deposit Is Not Credited: You can then contact the platform's customer service for guidance and solutions.

 

(4) Status Displays "Successful": This means the transfer was completed. At this point, check your spot account to confirm that the funds have been credited.

 

After logging into the DeeBit website, go to the [Spot Account] where you can view your deposit records. Click on [More].

 

 

Locate the deposit record for the specific asset and click the button on the right to view the transaction hash, which will display the detailed progress of the transfer.