How to check my transaction on:
- Ethereum (ERC20): Explorer 1, Explorer 2
- Bitcoin Network (BTC): Explorer
- Tron Network (TRC20): Explorer 1, Explorer 2
If you do not see or receive the funds in your account, check the transaction status on the blockchain using the transaction ID (TxID).
For example, if you’re depositing or withdrawing via the DeeBit platform, log in to the DeeBit website, go to 【Funds】-【Spot】-【Fund Records】, find the deposit/withdrawal record to check the status details, and access the transaction hash for further inquiry.
Depending on the network used for the transfer, you’ll be directed to the corresponding blockchain explorer. For instance:
Ethereum (ERC20) transfers lead to an Ethereum-supported explorer.
TRC Smart Chain (TRC20) transfers lead to the TRC explorer.
Below are examples of common blockchain transaction statuses:
1. Checking Ethereum(ERC20) transaction status
(1) in the Ethernet network block, the status indicates“Success”, indicating successful transfer. At this point, you can go to the recipient/to the account platform to check whether the funds arrived at account.
(2) in the Ethernet network block, the status indicates“Fail”, indicating that the transfer was not successful.
At this time, you need to contact the sender or your platform. That is, the originator of this transfer further confirmation, the recipient or to the account address platform can not handle.
For example, if you transfer money to < URL> and find that the status display on the block fails, contact the source platform; if you transfer assets from DeeBit.com and find that the transfer fails, contact DeeBit customer service for advice.
2. Checking Bitcoin Network transaction status
The image below shows the transaction status on the Bitcoin blockchain, indicating the minimum number of confirmations required for completion. For example, a BTC transfer needs more than 6 confirmations to be fully confirmed. If it’s currently at 1 confirmation, the transfer isn’t complete yet (note: confirmation numbers may vary). Please wait patiently if it’s not fully confirmed.
Once fully confirmed (As shown below), you can check the recipient or deposit platform for the funds.
3. Checking Tron Network(TRC20) transaction status
If the transaction status is “CONFIRMED” but the result is “FAIL”, it means that the transaction has been completed, but the funds cannot be credited to the recipient’s address. Please contact the sender or the withdrawal platform for assistance.
If the status is “CONFIRMED” and the result is “SUCCESS”, it means the transfer is successful. You can verify the funds in the recipient or target account.
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