How to Initiate DeeBit Escrow Arbitration? – Help Center

Arbitration trigger condition

The payer "has not received the delivery"
The payer believes that the delivered content does not conform to the agreement
The two parties have a dispute and cannot reach an agreement

Arbitration process

Phase 1: The transaction is proceeding normally

The delivery party receives the order → Starts delivery
The delivery party uploads the delivery content
Payment method selection:
- Confirm receipt → Order completed
- Refuse to accept the goods → Enter the appeal process

Stage 2: Initiate an appeal (triggered by the payer)

The payer clicks "Initiate an appeal"
Fill in the reason for the appeal
Upload evidence (a necessary step)

Phase 3: Platform arbitration acceptance

After the platform receives the appeal, it will notify the delivery party
The deliverer needs to submit the delivery receipt and explanation

Phase 4: Evidence Review

The platform will retrieve information from the following sources:

Order records
Chat records
Upload a file
The evidence submitted by both parties
System behavior log

The platform will comprehensively evaluate the facts and make a ruling.

Phase 5: Arbitration Award

There are several types of arbitration results:

Arbitration result type	Transaction amount flow
Delivery party's responsibility	The supplier is resending the goods
Paying the party's responsibility	Pay the transaction amount and deposit to the delivery party
Both parties agreed to cancel the order	The deposit will be refunded to both parties
Both parties negotiate to continue the order	Cancel the appeal status
Both parties are responsible	Proportional partial refund

The arbitration award is final and cannot be appealed.

Step 6: Order Completion

The system will automatically update the order status based on the arbitration results, and release or refund the funds to the corresponding nodes after completing the processing.

Frequently Asked Questions (FAQ)

Q1: During the Escrow period, can the platform use my funds?

No. The funds are fully escrowed in an independent pool, which is isolated from the platform's assets.

Q2: How long will it take to handle the arbitration?

Usually it takes 1 to 3 working days, and the time may be extended for complex cases.

Q3: Can I withdraw from the arbitration?

Both parties can agree to cancel it, and then the system will resume the normal delivery process.

Q4: Does arbitration require any fees?

The arbitration fees generated may be deducted from the escrow funds, subject to the platform announcements.