How Do Arbitrators Work?
Arbitrators handle cases following a standardized procedure:
1.Review completeness of materials submitted by both parties
2.Verify payment and receipt records
3.Retrieve and inspect on-chain transaction records
4.Check chat history for violations
5.Combine findings with system risk-control scoring
6.Produce a final conclusion and record justification
How Fairness in Arbitration Is Ensured
The platform guarantees fairness through the following measures:
- De-identified case handling: Arbitrators do not see avatars or usernames
- Dual-arbitrator review: reduces the risk of misjudgment
- Automatic evidence anti-fraud verification
- On-chain data auto-retrieval (tamper-proof)
- Full audit logging to prevent interference
What Arbitrators Are Not Allowed to Do
Arbitrators are strictly prohibited from:
- Requesting additional payments from users
- Asking users to communicate privately or offline
- Deleting or altering any evidence
- Showing favoritism toward any party
If users detect any abnormal behavior, they may report it immediately.
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